The Company

Collections

Consumer Solutions Group, LLC uses many different collection techniques to enable flexible strategies:

• Use of state-of-the-art skip tracing techniques
• Phone contact (automated and live)
• Multi-lingual collection services
• Delivery of demand letters and correspondence
• Specialized collection teams
• Locating assets available for payment of debts
• Conducting financial evaluations to determine best repayment option
• Negotiation and monitoring of payment plans
• Electronic receipt and transmittal of data
• Online viewing and monitoring of accounts

Compliance

Consumer Solutions Group, LLC goes to great lengths to ensure that every debtor is treated fairly and respectfully. It’s not only a good collection strategy, it’s the right thing to do.

• Multiple weeks of training for new hires
• Collection supervisors silently monitor random calls
• Consumer advocate available
• Specialized team dedicated to compliance
• Ongoing training for all collectors

Integrity

Consumer Solutions Group, LLC complies with all applicable federal and state regulations, including but not limited to:

• The Fair Debt Collection Practices Act (FDCPA)
• Fair Credit Reporting Act (FCRA)
• Rights to Financial Privacy Act
• Electronic Signature in Global and National Commerce Act (ESIGN)
• Electronic Communications Privacy Act
• Privacy Act of 1974

How we do so well for you…

In the fast-paced world of collections, it’s never enough to just send letters and hope for the best.

In addition to traditional mail and phone contact, Esser, James and Associates, LLC recovers payables by:

• Reporting to the major credit bureaus
• Providing multi-lingual collection services
• Sending letters and correspondence
• Finding assets available for payment of debts
• Negotiating and monitoring payment plans
• Complying with Federal and State regulations and client guidelines
• Pursuing legal remedies
• Designating a dedicated Client Services Representative for each client
• Predictive dialer system
• Advanced collection software
• Automated skip trace

These tools allow us to accept large volumes of accounts while still working each of them thoroughly.